Support Coordination Cheat Sheet

We Have Your Back

Finding Good Support

Trying to make sense of the NDIS? You’re not alone. It can feel like learning a whole new language - one filled with rules, codes, reports, and enough forms to make your eyes glaze over.

But here’s the thing: support coordination doesn’t have to feel like that.

It shouldn’t make you feel confused, lost, or like you’re falling behind.

It should feel clear. Calm. Helpful. And maybe even a bit empowering.

What A Support Coordinator Actually Does

Someone On Your Side Who Knows The System

Support coordination is about giving you more control, not less.

It’s about having someone on your side who knows how the system works - and knows how to make it work for you.

It’s kind of like having a co-pilot. You’re still flying the plane, but now someone’s helping read the map, radio for help when needed, and maybe even top up your snacks when the day’s been rough.

You’re still in charge. But now you’ve got backup.

If you’ve never had support coordination before, you might be thinking: do I really need it? What even is it?

Think of your support coordinator like a translator, admin sidekick, problem-solver, and system-navigator all rolled into one.

They help you:

Understand your plan and how to use it.
Find the right services and supports for you.
Organise providers, schedules, and funding.
Sort out issues when things don’t go to plan.
Build your confidence so you can take more control over time.

They’re kind of like that friend who remembers what time your appointments are, helps you pick a new GP when your last one retired, and knows how to get the most out of a dodgy phone plan. But for the NDIS.

And if things go wrong - because let’s be honest, they sometimes do - they don’t just disappear. They jump in, sort it out, and help get you back on track.

You Deserve Someone Who Gets You

Your coordinator should feel like someone you trust. Someone who listens. Someone who has time for you.

Do they get you? Do they speak your language - not just literally, but emotionally? Do you feel like you can say the hard stuff without being rushed or judged?

Too many people end up with coordinators who are already overloaded. That means delays. That means having to repeat yourself.

That means not getting what you need, when you need it.

When Things Click, Everything Starts To Shift

Here, your support coordinator will only take you on if they’ve got the space.

No one wants to feel like a number. You’re a person with a life. That matters here.

And the best part?

When you find someone who clicks, things that felt impossible start to feel doable.

It’s kind of like finally getting through to someone after weeks of being on hold. Relief. Clarity. Hope.

When Everything Feels Like Too Much

Tomika shared the story of one woman who had applied for both the NDIS and the DSP multiple times - and had been rejected every time, without even being told why.

It wasn’t that she wasn’t eligible.

It was that the process was so confusing and exhausting that it felt impossible.

By the time she got to Tomika, she didn’t have any energy left. That’s common. And that’s okay.

Some Days, “Let’s Start With One Thing” Is Everything

Support coordination is for those moments, too.

You don’t need to be at your best.

You don’t need to come in with all your paperwork sorted and a list of goals.

You just need to show up as you are.

Sometimes just having someone on your side is the shift you need. Someone who says,

"Hey, I’ve got you. Let’s start with one thing." That can change everything.

Getting Unstuck Starts Here

It’s about helping you get your basic needs met so you can finally look ahead instead of constantly putting out fires.

That might mean:

Helping you get into stable housing.
Linking you up with a GP or psychologist.
Talking to the NDIA when things go wrong.
Making sure your support workers turn up.
Finding new services if something’s not working.

And it also means working out what you want from life.

That could be studying. Working. Having more energy for your kids. Rebuilding relationships. Taking care of your health.

You get to decide what’s important. Your support coordinator just helps you build the steps to get there.

And every step forward - no matter how small - is a win. One good phone call. One provider who shows up on time. One bill that gets paid without hassle. It all adds up.

It’s Okay To Ask For Help

Having someone help can be the most freeing thing you do.

The NDIS is meant to help you live a better life - not just survive.

But the system isn’t easy. That’s not your fault. That’s why support coordinators exist.
Sometimes people hold back from asking for help because they feel like they should be able to figure it all out themselves.

Or they’re worried about being judged. Or they think they’ll look weak.

Support Can Unlock Options

You Didn’t Know Were There

Here’s the truth: asking for help is one of the strongest things you can do.

And it can open up options you didn’t even know existed.

It’s kind of like when your phone isn’t charging and you try everything - and then someone quietly flips the switch at the wall.

Suddenly it works. Support coordination is like flipping that switch.

What To Look For In A Good Coordinator

Tomika says if she were looking for a support coordinator for herself,

she’d want someone who:

She can have an honest, easy conversation with.
Takes the time to explain things.
Is patient, consistent, and calm.
Actually shows up and follows through.

That last one’s big. You don’t want someone who disappears between emails or forgets what you talked about last week.

You want someone steady. Someone clear. Someone who respects you and your time.
It’s not about having someone tell you what to do.

It’s about finding someone who backs you, who’s honest with you, and who actually wants to see you do well.

Your Life. Your Plan. Your Way.

You’re in charge. You make the calls.

Your coordinator is there to back you up, give you options, and take some of the admin stress off your plate.

It’s About Helping You Run Your Life
In The Way That Works Best For You

If you want to be super hands-on, that’s great.

If you want to delegate more, that’s fine too. It’s your plan. Your pace. Your priorities.

You don’t need to know all the NDIS codes or categories. You just need to know what’s working - and what’s not.

Your coordinator can handle the rest.

Let's Talk About Conflict Of Interest

You might’ve heard that some support coordinators also work for service providers - and that can get tricky.

We get that. That’s why we’re transparent about how we work. If there’s ever a potential conflict, we’ll tell you straight. You’ll never be pressured into choosing a provider you’re not sure about.

It’s Your Plan, You Get Final Say - Always

And if something doesn’t feel right, you can say so. Your voice matters here. You deserve choice and control - and support that backs that up.

It Starts With A Chat

You don’t have to commit to anything right away. If you’re curious about support coordination - or just want to ask a few questions - you can.

Send a message. Book a call. Have a chat.
We’ll tell you honestly if we’re the right fit. And if we’re not, we’ll help you find someone who is.

Get In Touch